FREQUENTLY ASKED QUESTIONS
What payment options are available?
We offer the following forms of payment: Visa, MasterCard (credit cards & debit cards), American Express, PayPal and Afterpay.
Do you store any of my credit card details?
AfterPay is Declining My Order
AfterPay are a separate company to us, so we can't be sure of the exact reason why they are declining your transaction. The most common reasons for this can be because:
- You have exceeded the $500 limit of currently placed order with AfterPay.
- You do not have the full amount of funds available on your card at the time of purchase.
- There may be restrictions in place with your details in the AfterPay system.
How do i use a coupon code online?
You will have the option to enter a discount code on the ‘Shopping Bag’ page, before you ‘Proceed to Checkout’. If you have a coupon code, make sure you apply it to your purchase before you head to the checkout, as this will be your last opportunity.
I have two coupon codes, can i use them both on one order?
Only one coupon code can be used per order, unless stipulated otherwise.
Can I change the details of my order or cancel it completely?
As we do our absolute best to dispatch your order as quickly as possible, we aren't always able to change your order after you’ve made your purchase. Please contact us via email firstname.lastname@example.org as soon as you can if you need to change or cancel your order.
I just received my order and there’s something wrong, what do I do?
Contact us via email email@example.com as soon as you can and we’ll rectify the situation the best we can!
Shipping / Delivery
Do you offer international shipping?
Yes we do! But we only ship to certain parts of the world. Head to our shipping information page for countries we ship to and costs.
Will I need to sign for my parcel?
There is no signature required delivery service, so for your convenience, your order will be left in a safe location at the address if no one is home at time of delivery. This is usually directly into your letterbox, behind pot plants or over fences - anywhere that is hidden from street view and deemed safe by the driver! However if Australia Post doesn't think the location is safe they will take the parcel to your local Post Office and leave a card.
Can I track the progress of my delivery myself?
You sure can! Once we have shipped your order, we will send you an email including a confirming that purchase has been dispatched and a tracking number. Head to Australia Post Tracking to track your order.
I haven’t received my parcel yet, what do I do?
The only thing we can do if your parcel is lost is open an investigation. Australia Post will update us on the investigation over five business days. If you are concerned that your parcel is missing, contact us via email firstname.lastname@example.org